Help Centre

Frequently Asked Questions

Find answers to common questions about our swimming pool services, pricing, and process.

Mr Swimming Pool Contractor is a professional swimming pool service company based in Malaysia. We offer comprehensive pool services including cleaning, maintenance, repair, tile repair, regrouting, and new pool construction across Kuala Lumpur and Selangor.
We serve the Greater Kuala Lumpur area including Bangsar, Petaling Jaya, Shah Alam, Subang Jaya, Puchong, Cheras, Ampang, Mont Kiara, Damansara, Bukit Jalil, and other areas in Selangor. Contact us to check if we cover your location.
We typically respond to enquiries within 1-2 hours during business hours. For emergency repairs such as pump failures or major leaks, we offer same-day response where possible. Standard service appointments can usually be scheduled within 2-3 business days.
Yes, we provide a warranty on all our services. Repair work comes with a 3-6 month warranty depending on the scope. New construction and major renovation projects include a 1-year workmanship warranty. Tile and regrouting work is covered for 6 months.
For residential pools, we recommend professional cleaning at least once a week. Pools surrounded by trees or in dusty areas may need cleaning twice a week. Commercial and condominium pools with higher usage should have daily or every-other-day cleaning schedules.
Our cleaning service includes skimming the surface, brushing walls and floor, vacuuming debris, cleaning the skimmer and pump baskets, testing and balancing water chemistry (pH, chlorine, alkalinity), backwashing the filter, and inspecting equipment for any issues.
Absolutely. A green pool is caused by algae growth due to improper chemical balance. We perform a shock treatment, thorough brushing, vacuuming, and filter cleaning. Depending on severity, it usually takes 2-4 days to restore your pool to crystal clear water.
Pool cleaning focuses on removing dirt, debris, and algae. Maintenance is more comprehensive — it includes cleaning plus equipment inspection, pump and filter servicing, checking for leaks, monitoring water chemistry trends, and preventive care to avoid costly repairs.
Yes, we offer flexible maintenance packages including weekly, bi-weekly, and monthly visit plans. Annual contracts come with discounted rates and priority scheduling. Each plan is customised based on your pool size, type, and usage level.
Regular maintenance prevents algae growth, keeps water safe for swimming, extends the life of your pool equipment, avoids expensive emergency repairs, and maintains your property value. Neglected pools can develop structural damage, staining, and equipment failure.
The most common issues we handle are pump and motor failures, filter problems, leaking pipes and fittings, cracked or loose tiles, damaged pool lights, malfunctioning salt chlorinators, heater issues, and structural cracks in the pool shell.
Yes, we offer emergency repair services for urgent issues like major leaks, complete pump failure, or electrical hazards. Contact us via WhatsApp for the fastest response. We aim to attend to emergencies within the same day whenever possible.
Simple repairs like replacing a pump or fixing a minor leak can be completed in a few hours to one day. More complex jobs like pipe replacement or structural repairs may take 3-7 days. We always provide a time estimate before starting any work.
A standard residential pool typically takes 6-12 weeks from excavation to completion, depending on the design complexity, size, and site conditions. Custom features like infinity edges, water features, or complex tiling may add additional time.
Yes, most local councils (PBT) in Malaysia require building permits for new pool construction. The requirements vary by area. We handle the permit application process as part of our construction service, ensuring your pool meets all local regulations.
Key cost factors include pool size and depth, design complexity (standard vs infinity edge), choice of materials and tiles, site accessibility, soil conditions, equipment selection (pumps, filters, heaters, lighting), and any additional features like waterfalls or jacuzzi jets.
We provide transparent, upfront pricing. Cleaning and maintenance services have fixed monthly rates based on pool size. Repairs are quoted after a site inspection. Construction projects receive a detailed quotation after design consultation. We never charge hidden fees.
For maintenance contracts, payment is monthly in advance. For repairs, a 50% deposit is required before work begins with the balance due upon completion. Construction projects follow a milestone-based payment schedule. We accept bank transfer, online payment, and cash.
Yes, we provide free, no-obligation quotes for all our services. Simply WhatsApp us with details about your pool and the service you need. For repairs and construction, we may arrange a free site visit to provide an accurate quotation.

Answered by our team of certified pool specialists with 10+ years of experience in swimming pool cleaning, maintenance, repair, and construction across Malaysia.

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